Last Updated: May 4, 2026
Table of content
This Member Conduct Policy (the “Policy”) sets out the standards we expect from every member of The Finer Table community. It is incorporated into our Terms of Service by reference and applies to all members from the date they accept those Terms. Where there is a conflict between this Policy and the Terms of Service, the Terms of Service control.
We may update this Policy from time to time as our community grows and our standards evolve. When we make material changes, we’ll notify you through the Service or by email. Your continued use of the Service after an update constitutes acceptance of the revised Policy. The most current version will always be available at https://thefinertable.com/conduct.
This Policy exists because the experience we’re building depends on every member treating it with care and respect, including every restaurant, member of staff, and fellow diner who is part of it. Most of this will feel like common sense. We’re putting it in writing so expectations are clear for everyone.
We expect members to tip in a manner consistent with the quality of service received and customary practice at the applicable Restaurant. Our current minimum gratuity standard is 20% of the pre-tax bill, unless one of the following applies:
Where gratuity is discretionary, we ask that members err on the side of generosity. Restaurant staff plan their livelihoods around tips, and how our members tip reflects on the community as a whole.
Active membership requires a baseline level of dining activity through the Service. Members who have not made or honored a Reservation within 6 consecutive months may be considered inactive, which may affect access to Priority Access, Nominations, Dining Bonuses, and other membership benefits.
We understand that life happens. If you anticipate an extended period of inactivity for reasons such as travel, illness, or other circumstances, please reach out to us at support@thefinertable.com so we can note it on your account.
We ask that members treat every Reservation as a genuine commitment to the Restaurant, to the staff holding a table, and to other diners who might have wanted that slot.
Arrival. Please arrive no later than 15 minutes after your scheduled reservation time. If you expect to be late, contact the Restaurant directly as soon as possible and let us know through the Service.
Check-in. You must check in with the Restaurant host or other designated personnel upon arrival. Check-in is required to confirm your attendance and to authenticate your Virtual Dining Card for use later in the meal.
Cancellations. If you need to cancel, please do so through the Service as early as possible and no later than the cancellation window shown at checkout. Last-minute cancellations are costly for Restaurants. Our cancellation window, refund eligibility, and No Show consequences are set out in Section 7 of the Terms of Service.
Party size changes. If your party size changes after you confirm a Reservation, please notify us and the Restaurant through the Service as soon as possible.
Restaurant delays. If the Restaurant is running late or your table is not ready at the scheduled time, please be patient and communicate directly with the host. If you have not been seated within 30 minutes of your scheduled time, please contact us through the support channel in the Service.
Presenting your Virtual Dining Card. Your Virtual Dining Card is presented at the end of the meal, not at the beginning. When you are ready to settle, open the Service on your phone, retrieve your Virtual Dining Card details, and hand them to your server. Before presenting the card, review your bill to confirm the charges are for your Reservation only and do not include items you did not order.
If your bill is at or below your Dining Value. Present the card and the Restaurant will process it for the applicable amount. Any unused Dining Value expires at the end of the Reservation.
If your bill exceeds your Dining Value. You are responsible for the difference. Please arrange a split payment with the Restaurant before presenting the card.
If the Virtual Dining Card does not process. Please contact us through the support channel in the Service immediately and do not leave the Restaurant before attempting to resolve the issue with our support team. If you pay out of pocket to complete the meal, keep your receipt and contact us at support@thefinertable.com for a review.
Issue Management with Restaurant. If you experience a problem with a Restaurant, the right path depends on the nature of the issue. For issues with food, service, or the dining experience itself, please raise them directly with the Restaurant in the first instance, as Restaurants are independently responsible for those matters. For issues relating to your Reservation, Prepayment, Virtual Dining Card, or Dining Value, please contact us through the support channel in the Service or at support@thefinertable.com. Please do not initiate a chargeback or payment dispute with your bank before contacting us; chargebacks on valid charges are a termination trigger under Section 11(b) of the Terms of Service.
Nominations are a private invitation mechanism that allows eligible members to introduce potential new members to The Finer Table. A Nomination is not a guarantee of membership; we review all nominees independently and our acceptance decisions are final. At launch, Nominations are delivered via Viral Loops as a unique link that Founding Members can share directly with their invitees. The number of Nominations available to a member at any time is set out in the Terms of Service and may be updated through the Service.
Nominations are personal to you. You may not sell, barter, auction, post publicly, or offer your Nominations in exchange for anything of value. You may not distribute Nominations through mass email campaigns, public social media posts, or any other channel in a way that is misleading, deceptive, or spam-like. Any Nomination distributed in violation of this Policy may be revoked and may affect your membership standing.
If you receive, may receive, or hope to receive any benefit in connection with a Nomination or any statement you make about The Finer Table, including membership benefits, Dining Bonuses, Priority Access, or any other form of value, you must clearly and conspicuously disclose that connection at the time you make the statement. This applies to social media posts, texts, emails, and any other communications where the connection would not otherwise be obvious to your audience.
This obligation reflects applicable endorsement and testimonial guidelines, including FTC 16 CFR Part 255. If you are unsure whether a disclosure is required, err on the side of disclosing. A simple statement such as “I’m a member of The Finer Table and may receive benefits for referrals” is sufficient in most contexts.
Any statement you make about The Finer Table or the Service when using or sharing a Nomination must be truthful, not misleading, and based on your actual experience. Do not make claims about the Service, Dining Bonuses, or member benefits that go beyond what you have personally experienced or that we have publicly confirmed.
Members must treat all Restaurant personnel, including front of house, back of house, management, and ownership, with courtesy and respect at all times. Harassment, abuse, threats, discriminatory conduct, aggressive behavior, or any conduct that creates a hostile or unsafe environment for Restaurant staff will result in an immediate review of your membership standing and may result in termination of your membership.
Members must not harass, threaten, abuse, intimidate, discriminate against, or engage in disruptive conduct toward other diners, whether or not they are members of The Finer Table.
You must comply with the rules, policies, and reasonable requests of each Restaurant you visit through the Service, including dress codes, mobile phone policies, photography policies, minimum age requirements, and any other rules communicated to guests. Where we are aware of a Restaurant’s specific rules, we will do our best to surface them through the Service before your Reservation. We encourage you to review any Restaurant-specific information available in the Service before you arrive.
You must comply with all applicable age, identification, and sobriety requirements at each Restaurant. Members who are visibly intoxicated, who attempt to circumvent a Restaurant’s responsible service policies, or whose behavior related to alcohol creates a disturbance or safety concern may have their membership standing reviewed.
We genuinely love when members share their experiences, as word of mouth is how great dining cultures grow. When sharing about The Finer Table or a Restaurant you visited through the Service, we ask only that your statements be honest and based on your actual experience. Please see the Endorsement and Disclosure Obligations section above regarding disclosure obligations where you have received or may receive a benefit.
Many of our Restaurant partners have specific policies on photography during the dining experience, including restrictions on photographing other guests, the kitchen, or proprietary dishes. Please respect those policies.
When you submit content through the Service, share content publicly that references The Finer Table, or tag us in social media posts, the following standards apply. You may not post or distribute content that:
We reserve the right to remove any content that violates these standards and to review the membership standing of any member responsible.
During our Controlled Market Launch, The Finer Table is available to a limited and invitation-only group of Founding Members. We are not asking you to keep your membership confidential, and we love when members share their experiences. We do ask that you be mindful of a few things when posting publicly:
We evaluate membership standing on an ongoing basis using a combination of factors, which may include:
No single factor is automatically determinative. We aim to evaluate standing holistically and in good faith, and we will consider context where you provide it. For information on how we collect and use data relating to your dining activity and membership standing, please see our Privacy Policy.
If we determine that you are not in good standing, we may take one or more of the following steps, depending on the severity and nature of the issue:
The Founding Member cohort is capped at 500 members. Founding Member status and associated benefits, including Priority Access, Nominations, and the Founding First Meal benefit, are contingent on your membership remaining in good standing when each benefit is applied. A standing issue does not automatically strip Founding Member status, but may result in temporary or permanent suspension of associated benefits depending on its nature and severity.
If you believe your membership standing has been affected in error, or if you’d like to provide context about a standing issue, please reach out to us at support@thefinertable.com or through the support channel in the Service. We genuinely want to hear from you, and we take appeals seriously.
To help us review your situation as efficiently as possible, please include:
We will acknowledge receipt of your appeal within 3 business days and aim to complete our review within 10 business days of receipt. We may request additional information during the review period, which may extend that timeline. Our determination following a review is final to the fullest extent permitted by applicable law.
If we determine following a review that a standing issue was recorded in error, we will restore your standing and any associated benefits as promptly as reasonably practicable. If a standing issue was correctly recorded but you have taken meaningful steps to address it, we may, in our discretion, reinstate your standing or benefits subject to conditions we determine are appropriate, which may include a probationary period or acknowledgment of the applicable standard.
Questions about this Policy or your membership standing? We’re here.